Terms and Conditions

Bali Aero Travel (PT. Baliaero Angkasa Jaya) urge and appreciate each of our customers to read and understand our Terms and Condition. The following Terms and Conditions apply generally to all the products and services published in baliaerotravel.com online website or quoted separately by email communications which sold by Bali Aero Travel. The purchase of any travel services offered by Bali Aero Travel constitutes a contractual arrangement between you and Bali Aero Travel, and represents your acceptance of the Bali Aero Travel set out herein.

1. Deposit and Final Payment

1.1 This applicable to Group of minimum 10 Travellers whom traveling together during the same period, Multi-Day Tours and Bespoke Tours. A 35% deposit applied upon booking confirmation. Final payment has to be completed 14 days prior to commencement of services. Payment has to be made by Bank Transfer as we have to settle deposit to third party partner to secure the service i.e. Accommodation, Boat Charter, Restaurant and so on. If final payment is not received by the due date, your reservation will be cancelled and our cancellation fee policy will apply.

1.2 A Day-Tours and Day Attraction required a full payment upon booking confirmation irrespectively booking made through OTA, B2B Market Place, Direct online booking website and offline booking by email or call to Bali Aero Travel office

2. Booking & Cancellation Policy Booking

2.1 Day Tours and Attraction can be booked up to 12hours before Tours start based on local time where Tours operated

2.2 Multi Day Tours without accommodation can be booked up to 3-Days before Tours start as we have to prepare Transport, Drivers and logistic to support Multi-Day Tours

2.3 Multi Day Tours with accommodation can be booked up to 10-Days before Tours start as we have to prepare Accommodation, Transport, Drivers/Guide and logistic to support Multi-Day Tours

2.4 Small Group Tours max 20Travellers with all-inclusive packages can be booked up to 10-Days before date of arrival as we need sufficient time to arrange accommodation, meals and all related services.  Highly recommend to make the group booking one month in advance for low season and 3months during High Season and Peak Season due to most of accommodation and Boat Especially in Komodo Island are fully booked and to provide sufficient time to arrange the best packages to meet your group requirement at the competitive price and high quality

2.5 All Tours operated by Bali Aero Travel is Private Tours otherwise specified when it is a sharing Tours with inclusion of Pick Up and Drop Off services.  Please make sure to insert your valid and active email address and WhatsApp Number during booking process

Cancellation

2.1 Group Tours and Bespoke Tours/Tailor-Made Tours

  • 35% deposit is non-refundable should cancellation made due to any circumstances after payment credited to Bali Aero Travel Bank account. This is to cover the cost as we have to pay the cancellation fee for the tour components that we have booked/prepared. Changing date of travel is allowed subject to availability and price differential may apply
  • 50% Cancellation Fee will be charged should cancellation made within 29 Days to 14 Days of Tour Date
  • 100% Cancellation Fee will be charged should cancellation made within 13 Days to 7 Days of Tour Date
  • No-Show will be charged 100%

2.2 Day Tours and Attraction

  • We provide free cancellation up to 24hours before Tour start for selected Tours and Attraction based on Local Time where our Tours are operated. Please check on individual booking T&C when make your booking through our online website or OTA
  • Cancellation made within/Less than 24hours will be 100% charged and no refund will be entertained at any circumstances
  • No-Show will be charged 100%

3. Travellers’ Documents

For Non-Indonesian citizens, you must consult with the Indonesian Embassy or Consulates Office to determine if any visas are needed as you are responsible for obtaining and paying for all visas and entry documents required. It is generally required that your passport is valid for at least six (6) months from your intended stay. It is recommended you have a minimum one blank pages in your passport when travelling.

4. Disclaimer, Liability and Indemnification

4.1. It is a condition of the booking that the client accepts the possible risk inherent in a tour. The client hereby indemnifies Bali Aero Travel with its directors, shareholders and employees against any loss, injury, sickness, death or damages to self, property or vehicles suffered in connection with the participation in a tour or adventure activity. The client also waves any rights which he/she may have entitling them to claim for damages for any loss or injury suffered in connection with the participation in a Tour or any adventure activities.

4.2. If clients suffer from pre-existing medical condition, the clients should consult to their physician before embarking on a Tour or Adventure activities. Such clients must inform Bali Aero Travel of such pre-existing medical condition when booking a tour. Should these clients still participate in the tour and/or adventure activities, they indemnify Bali Aero Travel against any harm or adverse reactions suffered. Such clients must also ensure that they take along the necessary medication to treat such pre-existing medical conditions.

4.3 The client warrants that he/she and the minor children under his/her care, are in medically fit to participate in the tour.

4.4. Bali Aero Travel does not accept direct or indirect liability for damage that might arise out of the use of our website, the content in websites to which our website links, or any submissions made by our employees through email communications or data transmission that caused damage to the client or Third Parties. Our devices are equipped with anti-virus software.

4.5 Bali Aero Travel reserves the right to cancel a trip for other reasons that are unavoidable and will inform the customer at the earliest possible date. We shall arrange replacement vessel or boat as an alternative solution based on the price which being paid to us.

4.6 Bali Aero Travel reserves the right, if necessary, to change an itinerary during a trip (i.e. due to weather conditions, etc.). There will be no refund for unused services, also if by any means of condition beyond our control that resulting skip/cancel any program or services during trip

5. Force Majeure

Clause 5 shall be applicable in the case of war, unrest, strike, terrorism, natural or industrial disaster, governmental regulations, communication or utility failure, material shortage or rationing, air carriers schedule amendments or any other unavoidable events beyond Bali Aero Travel’s control

6. Law of Agreement

If legal action should be taken related to the agreement regulated here, it must comply the Law of The Republic of Indonesia.

7. Currency Regulation

In accordance with Government of Indonesia regulation, all transaction must be in Indonesian Rupiah. The currency switcher and daily exchange rate featured on our online website is only to guide you to understand the price in your respective local currency but cannot be referred as official exchange rate. The actual rate will be subject to daily rate determined by Bali Aero Travel inhouse rate in accordance with The Bank of Indonesia Daily rate

8. Additional Terms and Conditions

Bali Aero Travel act as an agent of service providers has its own terms and conditions other than aforementioned here. Therefore, additional terms and conditions will be applied whenever necessary and you are agreeing to bear such terms and conditions. For more details and assistance, please contact info@baliaerotravel.com

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